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Information to guests

Information to guests

Our reception is staffed 08.00-17.00. Please note that we are not always on site at the reception desk. You can reach us at these times on telephone number +46 921-757 75 and we will come to the reception.

  • Breakfast is served weekdays 06:00 – 09:00 and weekends 07.00-10.00. Breakfast is served in the restaurant beside the reception area.
  • Check-in takes place from 15:00 or by appointment.
  • Check-out at 11:00 or by appointment. If the reception is unstaffed, please leave the key card at the reception desk.
  • Cleaning, bed linen, towels and breakfast buffet is included in all bookings.
  • There is a shared guest pentry at the reception area. There are also several refrigerators and freezers to store food in.
  • Shared bathrooms are on floor two.
  • Wi-Fi is available in all rooms and common areas. You will find the password on the business card at your bedside table.
  • Laundry room is located opposite room 212 and is free to use for all guests.
  • Parkings is available in the courtyard. If you’re using the heater, set the departure time on the display for the engine heater to start at the right time before departure.
  • Bathrobe available to borrow, ask our staff.
  • Shoe horns and hair dryers is available in all rooms.
  • Ask the staff if you want an extra pillow
  • Of 27 rooms, we have 22 rooms with private bathroom and 5 rooms with shared. Please note when making your reservation.
  • Some of our double rooms have 2 × 90 cm beds and some have a 1 × 180 cm bed, please let us know if you request a specific bed type.
  • Coffee machine is available, free of charge, for all guests. The coffee machine is located in the reception area.
  • The hotel’s restaurant, DG11, is open Monday – Saturday. On Fridays and Saturdays, louder noises can occur until around 00.00. We apologies if it is perceived as disturbing.
  • Candles are forbidden in all rooms.

For other questions, please ask our staff. You can contact us by phone on +46 921-757 75 or send us an e-mail to reception@drottninggatan11.se. Phone hours is 07:00 – 17.00. The emergency telephone is always open (+46 921 757 76).